Complaint Letter Against PLDT

Greetings.

Incompetency and insensibleness are not amount the values that Chairman Manuel V Pangilinan will promote and teach his subordinates not only because they will degrade his corporation resulting to net loss but more importantly, they create distrust, discomfort and disappointment.

Base on the contracts that we entered into, the phone numbers 02-521 7776 and 02-521 9808 will be up and running at all times unless a fortuitous event happened. No fortuitous events happened on January 28 and 29, 2016.

As we already informed this Office that its failure and refusal and continued failure and refusal to abide by the provisions of the said contract are a ground to their cancellation. For this purpose, we attached our PLDT-received two letters marked as Annex 1 and Annex 2.

The 02-521 7776 has no DSL connection while the 02-521 98 08 has no dial tone and DSL connection up the due date set forth in the said letters. These two major incidents are not only unfair and unacceptable but most significantly, the lost of profit was actually incurred, mental anguish had been severely experienced, and unbearable stress had set in.

We should be compensated from these situations. PLDT must make ‘amends’.

In this view, we strongly suggest that the upload speed for 02-521 9808 (DSL connection) shall be increased from 800 KBPS to, at least, 2 MBPS which shall remain in that new minimum unless and until we terminated the said service. Finally, the transfer of 02-521 7776 from its original to our preferred location shall be done within 24 hours from receipt hereof and WE WILL BE INFORMED VIE EMAIL OR SMS that the transferred was effected so that we can immediately bring thereat the PLDT-apparatus.

If these non-negotiable demands/requests were faithfully complied with, our concerns to elevate these problems to the interest and intervention of the Department of Trade and Industry and National Telecommunication Commission as well as to the attention of the PDDT-top management and the filing of court-case for the collection of damages will be withdrawn in perpetuity.

A written reply is earnestly sought.