Ito po ang batas (RA 6713), viz;
"Every Revenue Official or Employee is obliged to reply to letters, telegrams, telefaxes, e-mails, text messages and other forms of communications, within fifteen (15) working days from receipt thereof, which reply shall embody the action taken thereon
Non-compliance therewith shall be considered as Violation of Reasonable Office Rules and Regulations and shall constitute a Light Offense."
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